Let’s get the fit right.

Three steps to a better fit

1. Contact ZYRA

   Send your order number, item name, current size and the size you need within 7 calendar days of delivery.

2. Get your return instructions

   We confirm stock, the return address and courier charges. Please do not send a parcel before receiving instructions.

3. Send it back

   Pack the item safely and keep the courier receipt. We check its condition before arranging the replacement.

Who pays for the courier?

For a size preference change, the customer pays the return and replacement delivery charges. We will tell you the amount before you agree. For a confirmed wrong, damaged or defective item supplied by ZYRA, we cover the reasonable return and replacement delivery costs.

Replacement sizes depend on stock. If your requested size is unavailable, we will explain the options before proceeding.

Wrong item or a quality issue?

Contact us promptly with your order number and clear photos. Please avoid washing, altering or wearing the item after noticing the problem. Keep its packaging if available; an unboxing video is helpful but is not required to raise a concern.

After reviewing the issue, we will arrange an appropriate replacement or refund. The 7-day size-change policy does not remove any rights or remedies you have for defective or misdescribed goods under applicable law.

Refunds & cancellations

For a change of mind or a preferred size, our standard offer is a size exchange. Contact us immediately if you need to cancel before dispatch. Once shipped, we may not be able to stop the parcel.

When a refund is agreed, we confirm the amount, method and expected processing time in writing. Online payments are normally returned through their payment route where supported. For cash-on-delivery orders, we arrange an agreed transfer method. Bank or payment-provider processing may take additional time. We do not replace a refund required by law with store credit without your agreement.