ZYRA / Shopping FAQs
A little help goes a long way.
Quick answers before you order, and help after it arrives.
9 answers
SizingHow do I choose my size?
Open the size guide on the product page. Compare the garment measurements with a similar item you already own. If measurements are missing, ask us before ordering.
SizingAre all ZYRA pieces the same fit?
No. Fit depends on the style. An oversized tee and a regular-fit piece will sit differently, so check the individual product details.
OrdersHow can I pay?
Cash on delivery and bank transfer are available. Any enabled online payment options appear at checkout. Review the final total before placing your order.
OrdersCan I change or cancel my order?
Contact us with your order number as soon as possible. We can help with changes before dispatch; once an order is handed to a courier, changes may no longer be possible.
DeliveryWhich couriers do you use?
Your courier is selected according to your destination and service availability. See our delivery partner logos on the Delivery page.
DeliveryCan I open my parcel?
Ask us to confirm open-parcel availability for your order before dispatch. Inspection depends on the courier service booked; follow the rider’s instructions. It does not include wearing or using the item.
DeliveryWhere can I check my order?
Use Track your order with your order number and the email or phone entered at checkout. For a delayed or missed delivery, contact ZYRA with that order number.
ExchangesWhat is the exchange window?
Request a size exchange within 7 calendar days of delivery. Keep the item unworn, unwashed and with its tags. Replacement sizes are subject to availability.
ExchangesWhat if my item is wrong or damaged?
Contact us promptly with your order number and photos of the problem. Keep the packaging if possible. We will review the issue and arrange an appropriate replacement or refund.
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